Belkin Partners Accel for RMA Support
CRN Network, June 23 2009, 1700 hrs
Belkin has tied-up with Accel Frontline to offer country-wide warranty and RMA support for its range of products.
"The partnership with Accel Frontline will extend our service to even the smallest city. We will be establishing regional warehouses across key market zones to ensure quick dispatch and delivery of replacement units to Accel's service hubs. As a result, we will be able to provide over-the-counter service in Metros and 3-day support in tier-2 and tier-3 cities," said Mohit Anand, Country Manager, Belkin India.
NR Panicker, Chairman, Accel Frontline Services elaborated on the services it will provide partners and customers. "For Belkin, we will manage the entire post-sales services initiatives including warranty support, RMA, 24x7 toll-free number, RMA status updates through SMS, and Web CRM."
Belkin Upgrades its Post Sale Service Infrastructure in India
IT News Online Staff
2009-06-23
Belkin Inc., a provider of interconnectivity solutions across computing and consumer electronic devices, has announced a comprehensive upgrade of its post sale service infrastructure in India, with immediate effect.
The Belkin service infrastructure, which is designed to offer prompt and simple redressal to both end customer and channel support needs, will be managed by Chennai-based Accel Frontline Services Ltd., a provider of outsourced warranty services with over 36 offices in 34 cities and 100 service locations in India.
N. R. Panicker, Chairman, Accel Frontline Services, said, "Belkin is well regarded globally for its excellent customer service initiatives. We are proud to partner with them in their effort to bring world class customer service practices to Indian consumers."
"Service excellence has always been a key component of our business philosophy," said Mohit Anand, Country Manager, Belkin India. "The Accel Frontline Services managed service infrastructure in India is expected to extend our service philosophy to even the smallest Belkin customer across the Indian subcontinent."
Designed to offer simple, hassle free, prompt and comprehensive service, the Belkin post sale service program offers:
- A toll-free number 1800 419 5546, that customers can dial into from any MTNL/BSNL line. The support is available 7 days a week, round the clock. The Belkin service lines offer information regarding nearest sales outlets, authorized service centers, Warranty Service, RMA Support and other related queries.
- RMA Status update to Customers at Various stages: The system can trigger SMS/Email to customers at various stages.
RMA Status through SMS Query:
- Customers can check their RMA/Service call status through SMS.
- Type "Status" Defective Product Sl. No. and send to 9600094051
RMA Status through the Web CRM:
- Customers can check their RMA/Service Call Status through http://www.myservice.accelwms.in
- Type the Vendor RMA No. or Temporary Ref ID or Call Id with phone number (landline/mobile)
- Live tracking of logistics between Accel HQ and service center for both good and defective products
- Customers can send their Feedback on Accel Service Supports through SMS
- Type "General Feedback" and send to 9600094051
Belkin said it is keen to build a strong customer connect through its service initiative and is aggressively establishing regional warehouses, across key market zones, to ensure quick dispatch and delivery of replacement units to its service hubs. As a result, the company is fully geared up to provide over the counter service in all the metros and about 2-3 working days support in few remote locations.
IOMEGA International S.A (an EMC Company) partners with Accel Frontline Services
IOMEGA International S.A an EMC Company) partners with Accel Frontline Services for RMA Supports & Tech Supports of Hard Drives, Network Storage devices in India as RTB Supports along with Call Centre Technical Supports.
Highlights:
- If a customer experiences a problem with a iomega products, they can call our Technical Support Toll Free Hotline - 1800 425 9888) for troubleshooting assistance. Once our technical staff determines the product hardware is defective provided that the product is still under warranty and tries to troubleshoot the problems. If problem is solved thru Call Centre/Tech Supports then the case/call is closed here and if the problem still persists then the customer will be issued a RMA/Reference ID to apply for repair or replacement unit and gets diverted to our Service Centres.
- With the RMA/Reference ID, Customers can approach our own RMA/Service Centres directly. Our Service Centre Help Desk does normal VMI/CID/CCF and re-determines the warranty condition, then we can repair (Functional Test/Minor repairs) or exchange the product with a repaired or replacement unit/product.
- We will provide RMA Supports for iomega products across all our owned Service Locations.
Accel Partners with ASRock for RMA Services
Accel Frontline Services has partnered with ASRock to offer RMA services for motherboards in India. Under this development, ASRock users can enjoy three-year professional warranty and RMA services through Accel.
Commenting on this alliance, Damodar Sahu, National Manager (Services Marketing & Vendor Development), Accel Frontline Services, said, "We are proud to be partnered with ASRock for their RMA supports in India. We are confident of helping and supporting ASRock and its customers in India to provide with more efficient and higher quality services."
Adding more to it, Umesh Modi, CEO, Abacus Peripherals, said, "Indeed, it's a qualified commitment made by ASRock and Accel. We are also thrilled to cooperate with Accel and bring the world class RMA service to ASRock users."
Accel Frontline Partners with LaCie for RMA Support
Mumbai, May 29, 2009 1010 hrs IST
LaCie, a provider of storage and memory products, has appointed Accel Frontline Services as its warranty service provider in India. As a part of this collaboration, Accel will provide tech voice supports and RMA/service support for LaCie products across 36 cities through 40 owned service centers. With this partnership, LaCie aims at providing greater convenience and time savings for end customers/dealers.
These service centers are located in 36 cities, including, Ahmadabad, Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, Pune and New Delhi.
If a customer experiences a problem with a LaCie product, they can call the technical support toll free hotline (1800 425 3969) for troubleshooting assistance. Once the technical staff determines the product hardware is defective, and provided that the product is still under warranty, the customer will be diverted to Accel service centers.
Accel Partners with Garmin for Tech Supports
Mumbai, Jun 03, 2009 1438 hrs IST
Garmin Corporation has appointed Accel Frontline Services as its technical helpdesk services partner in India. As a part of this collaboration, Accel will provide tech voice support for Garmin products across the country. With this, Garmin aims at providing greater convenience and time savings for end customers/dealers who require a product tech supports & service supports.
If a customer experiences a problem with a Garmin product, he/she can call the toll no (91-11-46521726) for troubleshooting assistance. If the problem is not solved and the product is in warranty (warranty validation would be done by tech support) then tech support diverts the customer to the regional distributors/drop points for RMA & replacements.
If the product is not under warranty and customer agrees to pay the repair cost then tech support inform the approx. repair cost by diverting the customers to drop points.
Daniel Chien, Senior Manager (Sales & Marketing), Garmin Corporation (Taiwan), said, "Service excellence has always been a key component of the Garmin business philosophy. The newly-established product tech supports is set to bring our customer service in India to new heights. In keeping with our development in the India market, Garmin will continue to enhance its customer service."
Damodar Sahu, National Manager-SM & VD, Accel Frontline Services, India, said, "We are proud to be partnered with Garmin for their new initiative. We are confident of helping Garmin to provide India's customers with more efficient and higher quality services through the latest joint project."
Belkin upgrades Warranty Service and RMA Support Structure in India
Accel Frontline Services to manage product & tech support services across all major markets
New Delhi, June 1st , 2009,
Belkin Inc., the leading global provider of interconnectivity solutions across computing and consumer electronic devices, today announced a comprehensive upgrade of its post sale service infrastructure in India, with immediate effect. To be managed end-to-end by Chennai based Accel Frontline Services Limited, a specialist outsourced warranty services provider with over 36 offices in 34 cities and 100 Service locations in India, the Belkin service infrastructure is designed to offer prompt and simple redressal to both end customer and channel support needs.
Mr.N R Panicker, Chairman, Accel Frontline Services said "Belkin is well regarded globally for its excellent customer service initiatives. We are proud to partner with them in their effort to bring world class customer service practices to Indian consumers."
"Service excellence has always been a key component of our business philosophy, "affirmed Mohit Anand, Country Manager, Belkin India "The Accel Frontline Services managed service infrastructure in India is expected to extend our service philosophy to even the smallest Belkin customer across the Indian subcontinent." he added.
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